Diebold Nixdorf’s AI-Driven Checkout Tech: A Retail Revolution in the Making
In the fast-paced world of retail, every second counts. Customers expect seamless checkout experiences, and retailers strive to minimize losses and maximize efficiency. Diebold Nixdorf, a leading innovator in checkout technology, unveiled groundbreaking AI-powered solutions at the National Retail Federation’s (NRF) Big Show convention in New York City. These technologies promise to revolutionize the checkout process, addressing three critical areas: shrink reduction, age verification, and produce purchases.
1. Shrink Reduction: AI’s Vigilant Eye Against Loss
Shrink, the retail industry’s term for inventory loss due to theft, fraud, or errors, can eat into profits. Diebold Nixdorf’s “Vynamic Smart Vision I Shrink Reduction” harnesses computer vision to identify and prevent common sources of loss at self-service and traditional point-of-sale (POS) checkouts.
The system monitors customer behavior, detecting deliberate item omission, unscanned items, fraudulent barcode usage, and multi-item scanning with a single scan. By analyzing these behaviors, the AI system alerts store personnel to potential theft or errors, enabling prompt intervention. This vigilant AI technology helps retailers safeguard their inventory and protect their bottom line.
2. Age Verification: Responsible Sales with AI-Powered Estimation
Diebold Nixdorf’s AI-driven age verification technology provides a convenient and efficient solution for retailers selling age-restricted products, such as alcohol or tobacco. The system uses advanced algorithms to estimate the customer’s age within a margin of 2½ years. Customers who appear to be over the age of 27 can purchase restricted items without additional verification, expediting the checkout process.
For customers estimated to be under the age of 27, the system prompts for identification verification. This AI-powered age verification streamlines the checkout process while ensuring compliance with legal regulations and responsible sales practices. Retailers can confidently sell age-restricted products while maintaining a positive customer experience.
3. Produce Purchasing: Computer Vision Accelerates Checkout
Diebold Nixdorf’s AI technology also enhances the checkout experience for produce purchases, a traditionally time-consuming process. The system leverages computer vision to identify the type of produce and the number of items, eliminating the need for manual scanning or cumbersome barcode identification. This automation significantly reduces checkout time, improving customer satisfaction and checkout efficiency.
Customers can simply place their produce items in the designated area, and the AI system accurately identifies and tallies them. This seamless process eliminates checkout delays and allows customers to complete their shopping quickly and easily.
Driving Innovation in Retail Technology
Diebold Nixdorf’s AI-powered checkout technology represents a significant leap forward in retail technology. By harnessing the power of AI, the company has developed solutions that address critical pain points in checkout operations, namely shrink reduction, age verification, and produce purchasing.
Matt Redwood, vice president of retail technology solutions at Diebold Nixdorf, emphasized the company’s commitment to innovation and customer-centric solutions: “We designed our new AI-powered offerings based on insights we’ve gained deploying millions of POS and thousands of self-checkouts across the major retailers we work with.”
Diebold Nixdorf’s AI-driven checkout technology is poised to transform the retail landscape, offering retailers enhanced loss prevention, streamlined checkout processes, and improved customer experiences. As the retail industry continues to evolve, Diebold Nixdorf’s commitment to innovation and AI-powered solutions will undoubtedly shape the future of checkout technology.
Call to Action: Embracing the Future of Checkout
Diebold Nixdorf’s AI-powered checkout technology offers retailers a glimpse into the future of checkout. By embracing these innovative solutions, retailers can significantly reduce shrink, ensure responsible sales, and expedite produce purchases. The result is a more efficient, profitable, and customer-friendly checkout experience.
To learn more about Diebold Nixdorf’s AI-driven checkout technology and how it can benefit your retail business, visit their website or contact their sales team. Take the first step towards a checkout revolution and unlock the full potential of AI in your retail operations.